:root{--ink:#171717;--muted:#6f6f6b;--line:#e7e5df;--paper:#fbfaf7;--white:#fff;--accent:#ff5a36;--green:#1e8d5a}*{box-sizing:border-box}html,body{background:var(--paper);min-height:100%;color:var(--ink);margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,sans-serif}button,input{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh;padding:18px}nav{border:1px solid var(--line);background:#ffffffd9;border-radius:14px 14px 0 0;justify-content:space-between;align-items:center;height:66px;padding:0 18px;display:flex}.nav-brand,.profile,.nav-center{align-items:center;gap:10px;display:flex}.nav-brand span,.brand-mark{background:var(--ink);color:#fff;border-radius:9px;place-items:center;width:34px;height:34px;font-size:25px;display:grid}.nav-center a{color:var(--muted);border-radius:8px;padding:9px 13px;font-size:14px;text-decoration:none}.nav-center .selected{color:var(--ink);background:#f0eee8}.profile>span{background:#f2d9c6;border-radius:50%;place-items:center;width:32px;height:32px;display:grid}.profile div{flex-direction:column;font-size:12px;display:flex}.profile small{color:var(--muted)}.profile button,.text-button{color:var(--muted);background:0 0;border:0}.console-grid{border:1px solid var(--line);background:#fff;border-top:0;border-radius:0 0 14px 14px;grid-template-columns:330px 1fr;height:calc(100vh - 102px);display:grid;overflow:hidden}.session-list{border-right:1px solid var(--line);background:#fcfbf8;overflow:auto}.list-heading{border-bottom:1px solid var(--line);justify-content:space-between;padding:20px;font-weight:650;display:flex}.live-dot{color:var(--green);text-transform:uppercase;letter-spacing:.1em;font-size:11px}.live-dot:before{content:"";background:var(--green);border-radius:50%;width:7px;height:7px;margin-right:6px;display:inline-block}.session-row{border:0;border-bottom:1px solid var(--line);text-align:left;background:0 0;grid-template-columns:12px 1fr auto;align-items:start;gap:10px;width:100%;padding:16px 18px;display:grid}.session-row.active{box-shadow:inset 3px 0 var(--accent);background:#fff}.session-row strong,.session-row small{display:block}.session-row strong{margin-bottom:5px;font-size:13px}.session-row small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;max-width:210px;overflow:hidden}.session-row time{font-variant-numeric:tabular-nums;color:var(--accent);font-size:11px}.status-dot{background:#999;border-radius:50%;width:8px;height:8px;margin-top:4px}.status-dot.waiting{background:var(--accent);box-shadow:0 0 0 3px #ffe4dd}.status-dot.answered{background:var(--green)}.conversation{flex-direction:column;min-width:0;display:flex}.conversation-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;height:82px;padding:17px 28px;display:flex}.eyebrow{color:var(--muted);letter-spacing:.15em;margin:0 0 5px;font-size:10px;font-weight:700}h1,h2,p{margin-top:0}.conversation-header h2{margin:0;font:500 19px Georgia,serif}.status-pill{text-transform:capitalize;background:#eee;border-radius:999px;padding:7px 10px;font-size:11px}.status-pill.waiting{color:#bd3c20;background:#fff1ed}.status-pill.answered{color:#176c45;background:#eaf7ef}.message-area{background:radial-gradient(circle at 50% 0,#fff 0,#fbfaf7 70%);flex:1;padding:42px max(30px,8vw);overflow:auto}.agent-message{gap:12px;max-width:720px;display:flex}.avatar{background:var(--ink);color:#fff;border-radius:8px;flex:none;place-items:center;width:32px;height:32px;font-size:12px;display:grid}.agent-message small{color:var(--muted)}.agent-message p{border:1px solid var(--line);background:#fff;border-radius:4px 14px 14px;margin-top:8px;padding:18px 20px;font:20px/1.45 Georgia,serif;box-shadow:0 8px 30px #1e19140a}.answer-panel{border:1px solid var(--line);background:#fff;border-radius:12px;max-width:676px;margin:28px 0 0 44px;padding:20px}.answer-panel p{font-size:12px;font-weight:650}.answer-panel small{color:var(--muted)}.options{flex-wrap:wrap;gap:10px;margin-bottom:15px;display:flex}.options button{background:#fff;border:1px solid #cdcac2;border-radius:8px;min-width:120px;padding:11px 16px;font-weight:600}.options button:hover{border-color:var(--ink);background:var(--ink);color:#fff}.human-message{background:var(--ink);color:#fff;border-radius:14px 4px 14px 14px;flex-direction:column;gap:8px;max-width:430px;margin:30px 0 0 auto;padding:16px 20px;display:flex}.human-message small{color:#bdbdbd}.human-message strong{font:19px Georgia,serif}.closed-message{color:var(--muted);margin:30px 0 0 44px}.session-meta{border-top:1px solid var(--line);min-height:54px;color:var(--muted);align-items:center;gap:10px;padding:10px 28px;font-size:11px;display:flex}.session-meta code{color:var(--ink);margin-right:auto}.empty-small{color:var(--muted);padding:30px 20px;font-size:13px;line-height:1.6}.empty-state{text-align:center;color:var(--muted);margin:auto}.empty-state div{color:var(--ink);font-size:50px}.empty-state h2{color:var(--ink);font:24px Georgia,serif}.auth-shell{background:radial-gradient(circle at 50% 20%,#fff 0,#f3f0e9 80%);place-items:center;min-height:100vh;padding:24px;display:grid}.auth-card{border:1px solid var(--line);background:#fff;border-radius:18px;width:min(420px,100%);padding:38px;box-shadow:0 20px 60px #1e191417}.auth-card .brand-mark{margin-bottom:25px}.auth-card h1{margin-bottom:8px;font:32px Georgia,serif}.muted{color:var(--muted)}.auth-card form{flex-direction:column;gap:16px;margin-top:28px;display:flex}.auth-card label{flex-direction:column;gap:7px;font-size:12px;font-weight:650;display:flex}.auth-card input{border:1px solid #d8d5ce;border-radius:8px;padding:12px}.primary{background:var(--ink);color:#fff;border:0;border-radius:8px;padding:13px;font-weight:650}.text-button{width:100%;margin-top:18px;font-size:12px}.error{color:#b42318;margin:0;font-size:12px}@media (max-width:760px){.app-shell{padding:0}.console-grid{border-radius:0;grid-template-columns:1fr;height:auto;min-height:calc(100vh - 66px)}.session-list{border-right:0;border-bottom:1px solid var(--line);max-height:220px}nav{border-radius:0}.nav-center,.profile div{display:none}.conversation{min-height:600px}.message-area{padding:28px 18px}.answer-panel{margin-left:0}.session-meta{flex-wrap:wrap}.session-meta code{text-overflow:ellipsis;width:70%;overflow:hidden}}
